Eric Hemmer Joins Awsm as Vice President of Growth
Former ServiceNow leader brings deep employee experience expertise to help Awsm expand its reach and deliver exceptional digital experiences on the ServiceNow platform.
VISTA, Calif. — September 9, 2026 — Awsm, a ServiceNow-focused design and development company specializing in exceptional digital experiences, today announced that Eric Hemmer has joined the company as Vice President of Growth.
Hemmer brings extensive experience within the ServiceNow ecosystem, including his work leading ServiceNow’s Best Employee Experience contest, where he had the opportunity to see firsthand what distinguishes exceptional employee experiences from the ordinary.
In his new role at Awsm, Hemmer will focus on expanding customer relationships, developing strategic partnerships, and helping organizations reimagine the experiences they deliver through the ServiceNow platform.
“We’re incredibly excited to have Eric join Awsm,” said Nathan Firth, Founder and CEO of Awsm. “He understands both the ServiceNow ecosystem and what it takes to create experiences that employees and customers actually want to use. Eric has spent years seeing some of the best employee experiences built on the platform, and now we get to combine that perspective with Awsm’s design and development expertise to deliver even better experiences for our clients.”
Awsm helps organizations design, build, and evolve modern employee experiences on ServiceNow. Its work spans Employee Center and Employee Center Pro, EmployeeWorks, Moveworks integrations, and migrations from legacy Service Portal experiences to Employee Slate, built on ServiceNow’s latest AIUX framework.
The company brings together strategy, UX/UI design, ServiceNow development, AI, integrations, content and taxonomy, and experience optimization to help organizations create employee experiences that are intuitive, connected, and built around how people actually work.
For Hemmer, joining Awsm represents an opportunity to help organizations move beyond simply implementing technology and instead focus on the quality of the experience surrounding it.
“ServiceNow is an incredibly powerful platform, but the experience you create on top of that technology matters,” said Hemmer. “What attracted me to Awsm is the team’s relentless focus on the user experience. I’m excited to help more organizations discover what’s possible and deliver experiences their employees and customers genuinely enjoy using.”
Hemmer joins Awsm as the company continues to expand its capabilities and customer base within the ServiceNow ecosystem. His appointment strengthens Awsm’s focus on growth, partnerships, and helping organizations maximize the value of their ServiceNow investments through thoughtful experience design and implementation.
“Our goal has always been pretty simple,” Firth added. “Make ServiceNow experiences awesome. Eric is going to help us bring that approach to a lot more organizations.”
About Awsm
Awsm is a ServiceNow design and development company focused on creating digital experiences people actually want to use. From discovery and design through build, validation, launch, and ongoing optimization, Awsm helps organizations transform the power of ServiceNow into experiences that are intuitive, engaging, and built around the people using them.
Learn more at awsm.co.