USAnswer, a live answering service headquartered in Portland, Maine, provides small businesses across the United States with live, U.S.-based receptionists who answer calls in each client's company name. With more than 10 years in business, USAnswer serves law firms, contractors and home service providers, real estate professionals, property managers, financial services companies, and medical practices.
For many small businesses, every missed call is a potential missed customer. Owners who are on a job site, in a courtroom, or meeting with a client often can't answer the phone, and callers who reach voicemail may simply call a competitor. USAnswer's virtual receptionist service is designed so that a real person answers instead.
How USAnswer Works
Businesses keep their existing phone number and forward calls to USAnswer whenever they choose: during business hours, after hours, or only when they're unavailable. Setup takes about 15 minutes, and most clients are up and running within a couple business days.
When a customer calls, a USAnswer receptionist greets them in the client's business name, follows the client's specific instructions, and gathers the details the business needs. The receptionist then transfers the call directly to the client or sends a detailed message by text or email. Services include appointment scheduling, lead capture, structured intake, and customized call handling.
Live Answering Service Providing Transparent Pricing for Small Businesses
USAnswer bills by the second rather than rounding up to the next minute, so a 59-second call is billed as 59 seconds. When a receptionist transfers a call to the client, USAnswer's billing clock stops.
Plans start at $98 per month for 50 minutes of live answering. Higher-volume plans offer 100 minutes for $179 per month and 150 minutes for $249 per month, each with a lower cost per minute, and USAnswer builds custom packages for businesses whose needs fall outside the standard plans. A one-time $49 setup fee covers building each client's greeting, call scripts, routing rules, and contact list. For businesses that need calls answered day, night, and weekend, USAnswer also offers 24/7 answering service coverage. All plans are month-to-month with no long-term contracts, and new clients are covered by a 30-day, 100% money-back guarantee.
Industry-Specific Call Handling
USAnswer tailors call handling to the industries it serves. As a legal answering service, USAnswer helps attorneys and law firms handle intake calls from prospective clients. Home service providers such as plumbers, electricians, and HVAC contractors use USAnswer to capture service requests and emergency calls, while real estate and property management professionals rely on it to respond to buyers, tenants, and after-hours issues.
For solo practitioners and growing teams alike, USAnswer offers an answering service for small businesses at a fraction of the cost of hiring a full-time, in-house receptionist.
"Small business owners shouldn't have to choose between doing the work and answering the phone," said Carley Hammond, COO of USAnswer. "Our virtual receptionists answer every call the way the owner would, and our billing is simple enough that clients always know exactly what they're paying for."
Virtual Receptionists Providing Nationwide Availability
USAnswer serves businesses nationwide. Every call is answered by a live, U.S.-based receptionist trained by USAnswer.
About USAnswer
USAnswer is a nationwide call answering service providing live, U.S.-based virtual receptionist support to law firms, small businesses, real estate professionals, financial services companies, and home service providers. Headquartered in Portland, Maine, USAnswer offers customized call handling, structured intake, appointment scheduling, and 24/7 coverage with transparent, second-by-second billing and no long-term contracts.